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Emergency Line

+254 700 000 999 — Available 24/7

Appointments & Enquiries

+254 700 000 111

Email Us

info@generalhospital.test

Hospital Road, Nairobi, Kenya

Open 24/7 for emergencies

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Step-by-step instructions for the most common tasks.

How to Book an Appointment Online

  1. 1 Go to Book Appointment from the menu.
  2. 2 Choose your department and, if you like, a preferred doctor.
  3. 3 Pick your preferred date and time and add any notes.
  4. 4 Submit the form with your name and phone number.
  5. 5 Our reception team will call or SMS you to confirm your slot.

How to Pay Using SHA or Insurance

  1. 1 Bring your SHA member card or insurance card to reception.
  2. 2 Let the receptionist know your payment method when you register.
  3. 3 Our team verifies your cover before your consultation.
  4. 4 Any amount not covered can be paid by cash, M-Pesa or card.
  5. 5 You'll receive a receipt showing what was covered.

What to Bring to Your First Visit

  1. 1 A valid ID or, for children, a birth certificate.
  2. 2 Your SHA card or insurance card, if applicable.
  3. 3 Any previous medical records or referral letters.
  4. 4 A list of medications you're currently taking.
  5. 5 Arrive 15 minutes early to complete registration.

How to Get Your Lab Results

  1. 1 Ask your doctor when your results will be ready.
  2. 2 Visit the laboratory desk or ask reception on your return.
  3. 3 Bring your visit number or patient number for faster lookup.
  4. 4 Your doctor will explain the results at your follow-up visit.

Still need help?

Can't find what you're looking for? Reach our patient support team or ask the health assistant.

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Not for emergencies — call +254 700 000 111 immediately if urgent.