Terms of Service

Joel Medical Centre provides this website to share information about our departments, doctors, and services, and to let visitors request appointments and send enquiries online. By using this website, you agree to:

• Use this website only for lawful purposes and in accordance with these terms.
• Provide accurate and truthful information when booking an appointment or contacting us.
• Not misuse the appointment request form, contact form, or AI assistant to submit false, abusive, or harmful content.
• Not attempt to gain unauthorised access to our systems, patient data, or any part of this website.
• Understand that content on this website is for general information only and does not replace an in-person medical consultation.

Some features of this website, such as submitting a review, may require you to create an account. If you create an account, you are responsible for:

• All activity that occurs under your account.
• Keeping your password secure and not sharing it with others.
• Notifying us immediately of any unauthorised use of your account.

We reserve the right to suspend or remove accounts that violate these terms or that we reasonably believe pose a security risk.

This website allows you to request an appointment online. You acknowledge that:

• An online appointment request is not a confirmed booking — our reception team will contact you by phone or SMS to confirm the date and time.
• You are responsible for providing accurate contact details, department, and preferred date/time so we can reach you.
• Submitting a request through this website does not replace registering as a patient at the hospital or completing standard clinical consent and intake forms on arrival.
• For urgent or emergency medical needs, do not wait for an online request to be processed — call our emergency line or come to the Emergency Department immediately.

This website is for information and appointment scheduling only — it does not process medical fees or insurance claims:

• Consultation, treatment, pharmacy, and laboratory fees are billed directly at the hospital, not through this website.
• We accept cash, M-Pesa, card, bank transfer, SHA, and select private insurance schemes — please confirm your specific cover with our billing office before your visit.
• Pricing information shown on this website is indicative only and may change; final charges are confirmed at the point of service.
• Any billing dispute should be raised directly with our billing office at the hospital.

All content on this website — including text, photos, graphics, our logo, and the Joel Medical Centre name — is owned by us or used under licence and is protected by applicable intellectual property laws.

You may not:

• Copy, modify, or republish this website's content or design without permission.
• Use our name, logo, or branding without prior written permission.
• Reverse engineer or attempt to extract the underlying code of this website.

Any personal information you submit through our forms remains subject to our Privacy Policy.

To the maximum extent permitted by law:

• Information on this website, including from our AI virtual assistant, is provided "as is" for general guidance only and is not a substitute for professional medical advice, diagnosis, or treatment.
• Joel Medical Centre is not liable for decisions made solely on the basis of general website content without an in-person medical consultation.
• We are not liable for any indirect or consequential loss arising from your use of this website, including missed or delayed appointment confirmations.
• Nothing in this section limits our responsibility for the quality of clinical care provided in person at the hospital, which is governed separately by our clinical policies and applicable healthcare regulations.

We reserve the right to restrict or terminate your access to this website or any online account at any time if you:

• Violate any of these Terms of Service.
• Engage in fraudulent, abusive, or illegal activity, including submitting false appointment requests.
• Misuse the contact form, review system, or AI assistant.

This does not affect your ability to receive medical care at the hospital in person, which is governed by our standard patient registration process.

These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be resolved through good-faith negotiation, and if unresolved, through the courts of competent jurisdiction.

We may update these Terms of Service from time to time. We will post the updated terms on this page with a revised date, and will notify you of significant changes by email where appropriate. Continued use of this website after changes take effect constitutes acceptance of the revised terms.

If you have questions about these terms, please contact us:

• Email: info@generalhospital.test
• Phone: +254 700 000 111

Or use our contact form.